Support / Wiki
This wiki page should clarify some questions that arise. If your question is not answered, please contact us. (last update, 14.03.2019)
Information: Some of our customers mentioned that Chrome / Safari browsers cause trouble on our website. In case you also observe these problems, please try Internet Explorer / Firefox browser.
Please visit www.localino.net and find our White Paper at the very bottom left side of the webpage. This gives valueable information on indoor localization in general, explains when to choose which technology and explains Localino is more technical detail.
How does Localino work?
The Localinos talk to each other and exchange timing information. This way, the fixed Localinos (called Anchor) know the range to the mobile unit (called Tag).
The anchors report the range over the Wifi interface to a server application, which processes and combines of the ranging results of the anchors to each tag. The results is a position in space 2D (X, Y), when there are range reports from three fixed anchors and 3D (X, Y, Z), when there are range results from four anchors in space.
How many tags can be localized?
Localino 3.0 can handle, locate and track multiple tags. The number of tags that can be located depends on the configuration and your country regulations. It can range from some Tags to thousands. The number of tags that can be located depends on the configuration and your country regulations.
What is the update rate of the ranging?
The update rate can be configured and can be up to 30 Hz.
What is the maximum range?
The answer is: it depends. Localino uses radio frequencies, just like your wireless network. And you probably know that this depends on the environment. We have done tests in free space where the range between anchor and tag were 200m and it worked well. Indoor, you will get stable range measurements of about 20-50m max range, depending on the mode you are operating the Localinos (short range / long range) in and the environment itself (furniture, walls, wood, metal…). The signals will not penetrate through solid (e.g. concrete) walls.
What do I need to measure distance between two Localinos?
You will need 1 Anchor + 1 Tag.
How can I measure 2D Position?
You will need 3 Anchor + 1 Tag.
What do I need to measure 3D Position?
You will need 4 Anchor + 1 Tag.
What is so special about the Anchor v3.0 + BLE version?
This anchor has additional Bluetooth capabilities and automatically detecs Bluetooth beacons that are in close proximity to the Anchor. The detection is forwarded as a live datastream which allows you to monitor movements or presence of Bluetooth enabled devices that emit beacon messages.
Does Localino work outdoors?
Yes it does. However you have to make the hardware weather proof (like using plastic bags / cases with low RF attenuation).
How do I setup Localino?
The documentation will guide you through the setup process. In general you have to place the Localino anchors inside the room, for example in the corners. Run the backend and frontend and configure the anchor positions in the room by using our Frontend. Once that is finished you are good to go.
Documentation for Localino v3.0
Where do I find your documentation?
The entire documentation how to setup, configure the system will be available with Localino. Some insight can be found on youtube: www.youtube.com/c/localino
We are an official institution, can I purchase and pay by invoice?
Please contact us.
I just ordered and paid via paypal, but did not get any confirmation!
We do not transfer your paypal payment immediately, because we manually check your order and then accept your payment. Therefore the shop does take your money straight away.
Are your items in stock?
The shop page of each item shows our stock. We usually ship your order very fast.
When do I pay VAT?
You are paying 19% VAT when you are inside EU and do not have a valid VAT ID. In case you have a valid VAT ID and are inside the EU, please contact us, so we can take off the VAT. If you are outside EU, you do not pay any VAT.
I cannot register, do you deliver to my country?
Probably yes. If you cannot register, because your country is missing. Please contact us.
I did not get any email from you, but already waited several days!
Please check your spam folder. Depending on your email server it may happen, that our emails go into spam. If you do not receive our emails, you won't receive the description or invoice. Please make sure our emails get delivered.
I cannot order, because there is an error during checkout.
This may happen depending on the browser type you are using. Please contact us, we will solve this for you.