Support / Wiki
This wiki page should clarify some questions that arise. If your question is not answered, please contact us. (last update, 04.06.2019)
Information: Some of our customers mentioned that Chrome / Safari browsers cause trouble on our website. In case you also observe these problems, please try Internet Explorer / Firefox browser.
Please visit www.localino.net and find our White Paper at the very bottom left side of the webpage. This gives valueable information on indoor localization in general, explains when to choose which technology and explains Localino is more technical detail.
Localino indoor location system
How does Localino work?
Localino measurements are based on timing, which is much more accurate and reliable compared to existing technologies that are signal strength based. Fixed Localinos (called Anchor) know the timing to the mobile unit (called Tag). The anchors report the timing information over a network interface to a server application (called backend), which processes and combines of the measurement results of each tag. The results is a position in space 2D (X, Y), when there are measurement reports from three fixed anchors and 3D (X, Y, Z), when there are range results from four anchors or more anchors in space.
How many tags can be localized?
Localino 3.0 can handle, locate and track multiple tags. The number of tags that can be located depends on the configuration and your country regulations. It can range from some tags to thousands.
What is the update rate of the ranging?
The update rate can be configured from very very slow, to very fast.
What is the maximum range?
The answer is really: it depends. Localino uses radio frequencies, just like your wireless network. And you probably know that this depends on the environment. We have done tests in free space where the range between anchor and tag were 200m and it worked well. Indoor, you will get stable range measurements up to 50 max range, depending on the mode you are operating the Localinos in and the environment itself (furniture, walls, wood, metal…). The signals will not penetrate through solid (e.g. concrete) walls.
What do I need to measure distance between two Localinos?
You will need 1 Anchor + 1 Tag.
How can I measure 2D Position?
You will need 3 Anchor + 1 Tag.
What do I need to measure 3D Position?
You will need 4 Anchor + 1 Tag.
What is so special about the Anchor v3.0 + BLE version?
This anchor has additional Bluetooth capabilities and automatically detecs Bluetooth beacons that are in close proximity to the Anchor. The detection is forwarded as a live datastream which allows you to monitor movements or presence of Bluetooth enabled devices that emit beacon messages.
Does Localino work outdoors?
Yes it would if you make it weather proof. However you have to consider your country regulations.
How do I setup Localino?
The documentation will guide you through the setup process. In general you have to place the Localino anchors inside the room, for example in the corners. Run the backend and frontend and configure the anchor positions in the room by using our Software. Once that is finished you are good to go.
Where do I find your documentation?
The entire documentation how to setup, configure the system will be available with Localino. Some insight can be found on YouTube: www.youtube.com/c/localino
We are an official institution, can I purchase and pay by invoice?
Please contact us.
I just ordered and paid via paypal, but did not get any confirmation!
We do not transfer your paypal payment immediately, because we manually check your order and then accept your payment. Therefore the shop does take your money straight away.
Are your items in stock?
The shop page of each item shows our stock. We usually ship your order very fast.
When do I pay VAT?
You are paying 19% VAT when you are inside EU and do not have a valid VAT ID. In case you have a valid VAT ID and are inside the EU, please contact us, so we can take off the VAT. If you are outside EU, you do not pay any VAT.
I cannot register, do you deliver to my country?
Probably yes. If you cannot register, because your country is missing. Please contact us.
I did not get any email from you, but already waited several days!
Please check your spam folder. Depending on your email server it may happen, that our emails go into spam. If you do not receive our emails, you won't receive the description or invoice. Please make sure our emails get delivered.
I cannot order, because there is an error during checkout.
This may happen depending on the browser type you are using. Please contact us, we will solve this for you.